Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

After receipt of the goods, you can request to return the goods for any reason within this 15-day period as long as the goods have not been damaged or show excessive wear beyond normal wear commensurate with this period of ownership and possession. All shipping costs related to returning the goods are the sole responsibility of the buyer unless stated otherwise.
To start a return, contact us at info@solstitch.com.
Once your return request has been received, reviewed and approved, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@solstitch.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@solstitch.com.